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Paul Greenberg's Experience on the EDGE
CRM News, trends and interviews brought to you exclusively by TEC and myCRMcareer.com
Paul Greenberg
July 20, 2008
Paul Greenberg is one of the most influential authors, analysts, and thought leaders in the customer relationship management (CRM) industry today. Programs focus on news, trends, recommendations, and interviews with CRM luminaries.
How Can Business Intelligence Benefit Small to Medium Businesses?
Lyndsay Wise
June 4, 2008
Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year is business intelligence (BI). Download TEC’s latest podcast to find out why BI is so hot right now.
From Local to Hosted: The Story of One Company’s Migration to On-demand ERP
Wayne Thompson
April 25, 2008
Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist.
Data Governance: Controlling Your Organization’s Mission-critical Information
Lyndsay Wise
December 4, 2007
Controlling your company’s key information through data governance is more than just good practice—it can make the difference between success and failure at meeting compliance requirements and at arming your organization with a competitive edge.
How Can Business Intelligence Benefit Small to Medium Businesses?
Lyndsay Wise
October 31, 2007
Research shows that the number one software solution that small to medium businesses plan to purchase in the coming year is business intelligence (BI). Download TEC’s latest podcast to find out why BI is so hot right now.
Social Networks: How They're Turning CRM Upside Down
Wayne Thompson
October 24, 2007
Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to …
Case Study: Small Retail Chain Gears Up for Rapid Growth
Christina Park
October 17, 2007
Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger players in the industry, and to achieve rapid growth. The retailer found the right software with Aldata Solution.
Boosting the Bottom Line with Master Data Management
Lyndsay Wise
October 3, 2007
You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast.
Applying the Power of Social Networks to Customer Relationship Management
Wayne Thompson
September 19, 2007
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.
Podcast: A Project Manager's Guide to Business Performance Management
Neil Stolovitsky
September 5, 2007
As business performance management (BPM) has expanded into virtually all areas of business, project managers have been broadening their soft management skills. Learn what project managers can borrow from BPM to streamline service delivery, optimize operations, and improve customer satisfaction.
Optimizing the Supply Chain and Increasing Customer Satisfaction: An Interview with Robert Abate of RCG Information Technology
Lyndsay Wise
August 8, 2007
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.
Podcast: What the Revolution in ERP for Distribution
Means to Your Organization
Dylan Persaud
July 25, 2007
Today, globalization is becoming a way of business. With big-box retailers, supplier relationship management (SRM) has become an important component in how organizations conduct business. In this podcast, Rodney Winger from Epicor discusses ERP - distribution software and SRM solutions.
Why Manufacturers Should Cash In On the Promise of Business Intelligence
Lyndsay Wise
July 11, 2007
More manufacturers would implement a business intelligence (BI) solution if they understood the true value BI brings to the organization. In this podcast, TEC analyst Lyndsay Wise sits down with Robert Abate, RCG IT?s principal consultant, to discuss why manufacturers should turn to BI to boost efficiencies and return on investment (ROI), and how to optimize a BI implementation.
A Guide to ERP for Service Organizations
Neil Stolovitsky
June 12, 2007
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle's Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.
How to Get More from Your ERP System
with Business Process Modeling
| Original Broadcast: |
March 28, 2007
Now Available! |
| Length: |
60 minutes |
| Featured Speakers: |
Ahsan Haque, Product Manager, TEC
Diana Sweetwood, SMB IBM Global Business Services, IBM
Dylan Persaud, Senior SCM Analyst, TEC
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| Overview: |
This webcast looks at how business process modeling will reduce your IT and operating costs, improve your customer service, and increase your overall operational effectiveness.
You will learn how to:
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CART 
